TERMS OF SERVICES

Return, Refund & Order Policy

Lifestyle Equipment (2002) Ltd.

Last Updated: July 23, 2026

Returns and Restocking

• A minimum 25% restocking fee applies to any returned order.
• We offer exchanges only. Lifestyle Equipment (2002) Ltd. does not offer cash refunds. A credit will be placed on your account for future purchases.
• No compensation is given for service fees, shipping, freight, delivery, or installation costs incurred on the original order.
• All returns require a Return Merchandise Authorization (RMA) number issued by Lifestyle Equipment (2002) Ltd.
• Return requests must be made within seven (7) days after receipt of the equipment.
• Returned equipment must be in new condition with all original packaging and protective materials intact.

Custom Orders

• A non-refundable minimum 50% down payment is required for all custom products.
• Custom orders include any changes to frame colour, upholstery colour, pulley colour, custom logo, or other special requests.
• Placing a custom order contractually obligates the buyer to take delivery.
• Customers may cancel a custom order within 7 business days of receipt of the deposit. Cancellations after this window will require full payment and acceptance of the order.

Pricing

• Prices are Lifestyle Equipment’s standard prices in effect on the date we receive your order, less any applicable deductions.
• For orders with delivery scheduled more than ninety (90) days from the order date, we reserve the right to review and adjust pricing within thirty (30) days of fulfillment if the buyer delays acceptance.

Risk of Loss and Shipping

Risk of loss passes to the buyer at the time the products are delivered to the carrier for shipment. The buyer assumes all risk of transportation and handling once the goods leave our warehouse, including damage during shipment.

You are advised to inspect all equipment thoroughly before accepting delivery. Acceptance of delivery constitutes acceptance of the goods.

Order Termination

You may not terminate an order except by giving Lifestyle Equipment seven (7) days prior written notice. Upon termination, you will be obligated to pay all outstanding balances immediately. All deposits are non-refundable.